I was formerly COO at Gainsight and scaled the company from $1M in ARR to 650 employees, paving the way for its $1B exit in 2020. I joined the new CEO as one of the first leadership team members in 2014, several months after he took over from the founder, and after my former investment firm led an early funding round.
Besides building dozens of functions over six years, I published hundreds of thought leadership pieces about Customer Success in order to build our software category. I became known as a top expert on recurring revenue growth, which led to advising many CEOs and executives, joining boards, and angel investing. Here’s a summary of my bio: